AMERICA'S #1 SOURCE
Light Weight & Durable Paddle Boards
Premium Quality Backed by Two Year Warranty & Industry Leading Service
Rigid boards are in our DNA!
In a sea of generic inflatable SUP, we stand out with a singular focus on hand crafted, premium quality paddle boards.
Celebrating 27 Years as Rigid/Non-Inflatable Board Industry Leaders.
We have equipped 100,000's of Paddlers & Surfers With Epoxy Boards Since 1994.
THE BRAND STAND UP PADDLERS TRUST
WE BUILD THEM. WE KNOW THEM.
WE STAND FOR...
Quality. Performance. Value.
Unmatched Old School Personal Service.
We’re Here to Help. Before & After Your Purchase.
Chat With A Real, Experienced Person - We Don't Use Bots!
View Thousands Of 5 Star Reviews By Verified Buyers
As a paddle board industry leader since 2004 (and boards sports for 27 years), our mission is to earn the trust of valued Cruiser SUP® brand customers, with an unmatched stand up paddle board ownership and paddling experience.
We constantly strive to under promise and over deliver on Quality, Performance, Value and Service. Our goal is ensuring that you get the most out of your valuable recreation time on the water and SUP lifestyle.
The team at Cruiser SUP® combine our passion for paddle board product development and quality, with secure online shopping, easy live chat or e-mail access, and 27 years of industry leading customer service. We guarantee you receive the right board for your needs, best value and unmatched personal service.
Our well established business has put hundreds of thousand happy customers on the water since 1994. Since 2010, our team of professionals are proud to offer the Cruiser SUP® brand eco-friendly quality, performance and value that best suits our customers needs.
If you require assistance, please do not hesitate to Live Chat Monday to Friday 9;30am to 4;30pm, (eastern time zone). E-mail is also great, during mornings, evenings, weekends or when we are extremely busy (during peak summer and holiday periods):
Key Email Contact
support@cruisersup.com
Orders@cruisersup.com
If you have G-Mail and don't see a reply in timely fashion, please check your spam, junk or promotions folders for our reply. G-mail filters us recently, while we have been replying to many email
COVID 19 Service Update From Our President and Founder
Our company and partners are not able to consistently deliver service to our legendary levels during COVID-19, the same as most successful e-commerce companies experience recently. We are doing the best we can, however, we are impacted by staffing related issues and peak season sales volumes. Social distancing and reduced staffing has impacted service related to product availability, Live Chat and email customer service (phone service is suspended while we work from our homes), warehouse shipping times and freight company delivery service. We ask our valued customers to be patient and understanding during these challenging and exceptional times.
Customer Service Exceptions During COVID-19
We are very short staffed and working from our homes during COVID-19. Phone service is suspended and Live Chat is available Monday to Friday, 10am to 3pm eastern. We ask your patience with Live Chat and email replies, as we do not use bots and you are being assisted by vastly experienced principals of the company. We will reply to emails and process orders as quickly as possible, however, not to our usual standards. We are not available by telephone at this time. Weekday orders will be processed and you will be emailed within 24 hours. Weekend orders are processed on Mondays.
Product Availability Update:
Stock is extremely limited at this time due to reduced factory output, peak season demand and industry wide shortage of quality paddle boards - especially our Cruiser SUP® premium quality rigid stand up paddle boards. We are not responsible for web site inaccuracies regarding product availability. Product availability dates are are based on estimated ETA into our warehouse by our freight forwarders, however, potential delays by freight forwarders are beyond our control during COVID-19. Additionally, product availability may change after you place your order, due to processing times. Our premium quality paddle boards are a lifetime investment for many customers - well worth the short wait!
Shipping Exceptions During COVID-19:
Most in-stock orders leave our warehouse within 2 to 3 business days (after back ordered boards are received at our shipping warehouse). Back orders are shipped on a first come, first served or priority basis (ie multi-board packages have higher priority than single board orders. Single board orders have priority over accessory orders).
Our freight carriers are taking longer to deliver than expected recently. We are seeing transit times of 5 - 20 business days recently, due to COVID related staffing issues and increased e-commerce activity throughout the economy. Expedited shipping options are not available.
We will provide an estimate of shipping time from our warehouse to your zip. This is an estimate based on freight company guidelines and not guaranteed, especially due to logistical and staffing challenges and peak summer volumes related to Covid-19.
