We're Here to Help - Before and After Your Purchase!
Count on our 27 year experience as leaders for customer service and product quality in the board sports industry - including over 15 years as paddle board market leader.
Have Questions before or after purchase? We're here to help!
Please do not hesitate to contact us by live chat, or email email@example.com. Our official customer service hours are 9;30am to 4;00pm eastern (Monday to Friday). We reply to email or live chat messages outside our official hours ASAP, when we are near our computers.
Shop With Confidence: Price Guarantee
Take advantage of the Best Selection, Service and Sale Prices! We guarantee the price of your purchase for 15 days from order date. In the event that our web-price has been reduced during that period, upon request we will issue an in-store credit note for the difference in price. (Does not apply to offers related to free, bonus, promotional items or gift with purchase item value)
2 Year Manufacturer Limited Warranty For Cruiser SUP® Boards
For Complete Details, please visit our warranty section at: https://www.cruisersup.com/pages/warranty
Rigid/Hard/Epoxy/Non-Inflatable Paddle Boards
Trust Our 27 Year Experience Shipping Rigid Boards
All rigid Paddle boards are double boxed to ensure they ship safely and arrive in pristine condition. As a result, our damage rate is very low and under 1% of shipments.
All composite boards, due to their size, must ship by freight carrier.
Free Shipping* to most U.S. mainland addresses. *Restrictions and conditions may apply. For full details, please click Full Details
60 Day Customer Satisfaction Guarantee:
We will do our utmost to ensure you receive the best service before and after your purchase. Don't hesitate to contact us prior to your purchase to confirm suitability for you. https://www.cruisersup.com/pages/satisfaction-guarantee
In the event you are not completely satisfied, you may return your unused purchase for in-store credit or exchange (customer responsible for any shipping costs we incur). You may also you may return your unused purchase for complete refund (LESS OUR COST OF SHIPPING). We do not offer transit time guarantees. Shipments must be accepted and can not be cancelled after departing our warehouse.
In the extremely rare event of shipping damage, if you refuse replacement, you are responsible for any shipping costs we incur related to the shipment.
A 10% restocking fee applies to all returns for refund.
Freight Delivery Exceptions During COVID-19:
Most in-stock orders leave our warehouse within 2 to 3 business days (after paid and finalized by our staff), on a first come, first served or priority basis (ie board orders have priority over accessory orders).
Our freight carriers are taking longer to deliver than expected recently. We are seeing transit times of 10 - 30 business days recently (western states or remote locations may be 20-30 business days), due to COVID related staffing issues and increased e-commerce activity throughout the economy. Expedited shipping options are not available.
Please contact us if you have questions regarding transit times or if you require delivery by a specific date. All shipments are via ground service unless upgraded otherwise agreed with extra charge.
Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time.
By placing your online order, our Terms are agreed to. If any shipping charges apply (remote or beyond points, manually calculated per our TERMS), you will receive a separate e-mail seeking your approval prior to charging your credit card for shipping charges.
It is customer responsibility to inform our staff when ordering of any special requirements in terms of delivery timing whether that is faster options, or delayed delivery dates.
Shipping of Paddles and Accessories (excluding board bags)
All Paddle and accessory orders, that are not accompanied by a composite or inflatable board, ship via FedEx Ground and do not require signature
Free shipping on purchases over $99 that ship complete in single box from our warehouse unless otherwise noted.
Estimated arrival dates and residential delivery appointments are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time.
It is your responsibility to inform our staff when ordering of any special requirements in terms of delivery timing whether that is faster options, or delayed delivery dates.
Board bags receive free shipping and reduced price when shipped with board order.
Cruiser SUP is not responsible for the fit of board bags purchased for non-Cruiser SUP boards.
Two Board and Multi-Board Pricing
Multi-board pricing is based on boards shipping together, when in stock. If you require earlier shipping of the first available board, we can revert to single board pricing, upon email agreement from customer that place order.
Returns and Order Cancellation
All returns of new and unused products in original packing material, must be made within 60 days of receipt. Returns must be accompanied by our return authorization number (on box and enclosed copy of invoice).
In the event you are not completely satisfied, you may return your unused purchase for in-store credit or exchange (customer responsible for any shipping costs we incur). You may also you may return your unused purchase for refund (LESS OUR COST OF SHIPPING).
In the event of shipping damage, waybill must have proper notes per accepted shipping instructions. If you cancel your order after we ship to you or you refuse (all or a portion of the shipment), you are responsible for any shipping costs we incur related to the shipment. Cruiser SUP is not responsible for residential delivery appointments Full Details A 10% restocking fee applies to returns and/or cancellations.. Full Details
Cruiser SUP is not responsible for proper fit of board bags or apparel items.
Currency, taxes and method of payment
All prices based in U.S. dollars.
We accept Visa, MasterCard, Amex, Discover credit cards and Apple Pay, Google Pay and PayPal Express.
Shipping from zip code 13088.
Stock, Availability, and Website Accuracy
We will send you a personal e-mail to confirm stock availability if we are out of stock, delayed or recommend a substitution.
All products are subject to availability and we are not responsible for web-site inaccuracies regarding stock availability.
Product specifications subject to change without notice.
Programs, pricing and TERMS subject to change without notice
Please visit www.cruiser-sup.ca
International Orders (Outside of Mainland US and Canada)/Third Party Receivers
An order is considered International if:
- the billing address of the credit card is outside the US
- the shipment will be shipped to a freight forwarder, 3rd party receiver, or other similar address for re-shipment/re-transport outside of the US
- any shipment being sent to a 3rd party receiver (i.e. freight receiving service, consolidation service) where they will accept the shipment on your behalf.
- the shipping address that we are sending the order to is outside of the mainland US or Canada (i.e. Alaska, HI)
We accept these orders under the following conditions:
- Payment of funds by wire, which we will supply via email
Cruiser SUP USA
Liverpool, NY 13088
Cruiser SUP Canada
Kingston, Ontario K7P 2R9
E-Mail - firstname.lastname@example.org
COVID 19 Service Update From Our President and Founder
Our company and partners are not able to consistently deliver service to our legendary levels during COVID-19, the same as most successful e-commerce companies experience recently. We are doing the best we can, however, we are impacted by staffing related issues and peak season sales volumes. Social distancing and reduced staffing has impacted service related to product availability, Live Chat and email customer service (phone service is suspended while we work from our homes), warehouse shipping times and freight company delivery service. We ask our valued customers to be patient and understanding during these challenging and exceptional times.
Customer Service Exceptions During COVID-19
We are very short staffed and working from our homes during COVID-19. Phone service is suspended and Live Chat is available Monday to Friday, 9;30am to 4pm eastern. We ask your patience with Live Chat and email replies, as we do not use bots and you are being assisted by vastly experienced principals of the company. We will reply to emails and process orders as quickly as possible, however, not to our usual standards. We are not available by telephone at this time. Weekday orders will be processed and you will be emailed within 24 hours. Weekend orders are processed on Mondays.
Product Availability Update:
Stock is extremely limited at this time due to reduced factory output, peak season demand and industry wide shortage of quality paddle boards - especially our Cruiser SUP® premium quality rigid stand up paddle boards. We are not responsible for web site inaccuracies regarding product availability. Product availability dates are are based on estimated ETA into our warehouse by our freight forwarders, however, potential delays by freight forwarders are beyond our control during COVID-19. Additionally, product availability may change after you place your order, due to processing times. Our premium quality paddle boards are a lifetime investment for many customers - well worth the short wait!
Shipping Exceptions During COVID-19:
Most in-stock orders leave our warehouse within 1 to 3 business days.
Please contact us via Live Chat (Monday to Friday 9;30am to 4pm eastern) or email email@example.com for transit time estimate to your zip code.