AMERICA'S #1 SOLID/RIGID SUP SOURCE
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We are available exclusively by chat and email, so we are able to provide you with the fastest and best service experience.
If you require assistance, please do not hesitate to Live Chat
Monday to Friday 9;30am to 5;30pm, (eastern time zone).
During opening hours, you can click on the blue speech balloon in the right lower corner to start chatting with our Customer Experience Manager.
E-mail is also great, during mornings, evenings, weekends or when we are extremely busy (during peak summer and holiday periods): firstname.lastname@example.org
90 Day Customer Satisfaction Guarantee
We will do our utmost to ensure you receive the best service before and after your purchase. Don't hesitate to contact us prior to your purchase to confirm suitability for you. https://www.cruisersup.com/pages/satisfaction-guarantee
In the event you are not completely satisfied, you may return your unused purchase for in-store credit or exchange (customer responsible for any shipping costs we incur). You may also you may return your unused purchase for refund (LESS OUR COST OF SHIPPING). We do not offer transit time guarantees. Shipments must be accepted and can not be cancelled after departing our warehouse. Free shipping only applies to fulfilled orders and received shipments.
In the extremely rare event of shipping damage, if you refuse replacement, you are responsible for any shipping costs we incur related to the shipment.
A 10% restocking fee applies to all returns for refund. No restocking fee on exchanges.
Click here for our policy related to return or repair credit for products damaged in shipping. (Our shipping damage rate is less than 1%).
Shop With Confidence: Black Friday Price Guarantee On Now
Take advantage of the Best Selection, Service and Sale Prices! In the event that we are offering the exact same board size and color at a lower price, we will gladly issue you an in store credit you the difference. (Does not apply to offers related to free, bonus, promotional items or gift with purchase item value)
The only used products accepted for return (with RA number), are those deemed warranty within warranty period. We do not accept Freight Collect Shipments. Customer is responsible for shipping cost of products deemed under warranty
Secondary product discounts do not apply if a portion of the order cancelled (ie Paddle discount associated with board purchase or two board combo pricing reverts to single board pricing).
Excessive Heat Warning
Do not expose your SUP board to excessive heat or sunlight when not in use. Whenever you are not using your SUP board (either during storage or transport to/from the beach) particular care and attention should be made to protect the board from the sun and heat. Excessive exposure to the sun and/or heat can result in the following unavoidable and undesirable consequences to particularly the deck pad which can become :
- Distorted in size and/or quality.
- Unstuck from the board.
- Significant fading of color.
These undesirable consequences are not covered under Warranty as they are due to a user or storage problem, and not related to the manufacturing or material quality of your product.
Product Availability Update:
Stock is extremely limited at this time due to reduced factory output, peak season demand and industry wide shortage of quality paddle boards - especially our Cruiser SUP® premium quality rigid stand up paddle boards. We are not responsible for web site inaccuracies regarding product availability.
Most in-stock orders leave our warehouse within 1 to 3 business days.
Please contact us via Live Chat (Monday to Friday 9;30am to 5;30pm eastern) or email email@example.com for transit time estimate to your zip code.