Satisfaction

In the extremely rare event of shipping damage, if you refuse replacement, you are responsible for any shipping costs we incur related to the shipment.

A 10% restocking fee applies to all returns for refund. No restocking fee on exchanges.

Click here for our policy related to return or repair credit for products damaged in shipping. (Our shipping damage rate is less than 1%).

 

Shop With Confidence: Black Friday Price Guarantee On Now
Take advantage of the Best Selection, Service and Sale Prices Prior To Black Friday! In the event that we are offering the exact same board size and color at a lower price, we will gladly issue you an in store credit you the difference. (Does not apply to offers related to free, bonus, promotional items or gift with purchase item value)

 

Returns

All returns of new and unused products in original packing material, must be made within 90 days of invoice. Returns must be accompanied by our return authorization number (on box and enclosed copy of invoice). Products returned to us without Return Authorization number will be refused and returned to customer. Cruiser SUP is not responsible for proper fit of board bags or apparel items.

The only used products accepted for return (with RA number), are those deemed warranty within warranty period. We do not accept Freight Collect Shipments. Customer is responsible for shipping cost of products deemed under warranty

Secondary product discounts do not apply if a portion of the order cancelled (ie Paddle discount associated with board purchase or two board combo pricing reverts to single board pricing).

 

Excessive Heat Warning

Do not expose your SUP board to excessive heat or sunlight when not in use. Whenever you are not using your SUP board (either during storage or transport to/from the beach) particular care and attention should be made to protect the board from the sun and heat. Excessive exposure to the sun and/or heat can result in the following unavoidable and undesirable consequences to particularly the deck pad which can become : 

- Distorted in size and/or quality.
- Unstuck from the board.
- Significant fading of color.

These undesirable consequences are not covered under Warranty as they are due to a user or storage problem, and not related to the manufacturing or material quality of your product.

Product Availability Update:
Stock is extremely limited at this time due to reduced factory output, peak season demand and industry wide shortage of quality paddle boards - especially our Cruiser SUP® premium quality rigid stand up paddle boards. We are not responsible for web site inaccuracies regarding product availability.

Shipping Exceptions:
Most in-stock orders leave our warehouse within 1 to 3 business days.

Shipping and delivery transit time frames will differ depending on shipping method and destination. Our staff are happy to advise of transit time and shipping options.