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FREE SHIPPING & PADDLE. TWO YEAR WARRANTY*
LEGENDARY QUALITY & PERSONAL SERVICE SINCE 1994
Warranty contact is warranty@cruisersup.com

COMPOSITE PADDLE BOARD WARRANTY

Composite paddle boards are also known as Regular, Rigid, Solid, Epoxy, Fiberglass, Hard Shell and Non-Inflatable Paddle Boards

Doesn't matter what you call them, we call Cruiser SUP rigid paddle boards the best! And we back it up with a 2 year warranty

Cruiser SUP is proud to offer a 2 Year Warranty on all 2020/2021 composite (non-inflatable) boards sold in mainland North America. This warranty is our commitment that your board will be free of defects in both materials and workmanship for a period of 24 months from the date of purchase.

For purchase prior to 2019, 1 warranty applies as follows:
Two Year Warranty on Cruiser SUP Blend, Escape, Xpedition, Xplorer, Xcursion, Voyager, Fusion, Bliss,Yoga Mat,  Performer, Dura-Maxx, V-Max, All Terrain Wood/Carbon. 

This warranty covers only the original retail customer when the product is purchased from Cruiser SUP, and may not be transferred. This warranty does not cover any damage that may be a result of normal wear and tear, misuse of the product, abuse, unauthorized modification or repairs, accidents, heat, excessive exposure to sunlight, improper handling, storage, maintenance or care, incorrect set- up, use in commercial, rental or teaching environments, or any other irresponsible use.

 

 

PADDLE WARRANTY Warranty Badge

Cruiser SUP is proud to offer a 1 Year Warranty on all carbon paddles sold in mainland North America.  This warranty is our commitment that your paddle will be free of defects in both materials and workmanship for a period of 12 months from the date of purchase. Warranty for paddles sold outside the US mainland is 60 days from date of purchase    

This warranty covers only the original retail customer when the product is purchased from Cruiser SUP, and may not be transferred. This warranty does not cover any damage that may be a result of normal wear and tear, misuse of the product, abuse, unauthorized modification or repairs, accidents, heat, excessive exposure to sunlight, improper handling, storage, maintenance or care, incorrect set- up, use in commercial, rental or teaching environments, or any other irresponsible use.

 

ACCESSORY WARRANTY

Cruiser SUP is proud to offer a 60 Day Warranty on all accessories (alloy paddles, leashes, board bags, inflatable back pack, carriers, rack pads, etc) sold in mainland North America.

This warranty is our commitment that your accessory will be free of defects in both materials and workmanship for a period of 60 days  from the date of purchase.                                              

This warranty covers only the original retail customer when the product is purchased from Cruiser SUP, and may not be transferred. This warranty does not cover any damage that may be a result of normal wear and tear, misuse of the product, abuse, unauthorized modification or repairs, accidents, heat, excessive exposure to sunlight, improper handling, storage, maintenance or care, incorrect set- up, use in commercial, rental or teaching environments, or any other irresponsible use.

EXCLUDED FROM COVERAGE

Reasons for exclusion from warranty may include (but are not limited to):

    • Boards that show impact or abuse, damage due to heat exposure including but not limited to direct sun exposure, extended amount of time in a car, board bag, etc.
    • Heel or compression dents
    • Previous repairs
    • Broken boards
    • Boards with signs of improper care or handling
    • Incidental damage
    • Boards purchased at wholesale pricing for commercial use have a 30 day limited warranty
    • Unreasonable use
    • Board bags left in sun for extended periods of time. Place a poly tarp over board bag if stored in sun for extended periods of time. Ensure proper venting to avoid excessive heat in board bag.
    • Boards that are left in bubble wrap after boards received. 
    • Boards stored in un-vented board bags when in hot sun (open zipper so bag can vent)
    • Damage to cosmetic rail guards/bumpers on X-Series polycarbonate shell boards. Exercise caution when storing, transporting and handling boards on beach, to avoid damage to rail guards. (ie don't drag board across beach)
    • Do not run aground, hit stones of any size or underwater hazards with your board. Dismount board in the water and not on the beach or shore.
    • DO NOT SIT OR STAND ON YOUR BOARD, WHEN ON THE GROUND AND FIN INSTALLED. THIS CAN DAMAGE THE FIN BOX.
  • FIN IMPACT DAMAGE WARNING
    Be careful to avoid impact with stones and submerged items - they can break the fin or fin boxes. Do not run the board onto the beach - dismount before the nose touches the beach. 

EXCESSIVE HEAT and SUN WARNING

Warning Labels

Do not expose your SUP board or board bag to excessive heat or sunlight when not in use. Whenever you are not using your SUP board (either during storage or transport to/from the beach) particular care and attention should be made to protect the board from the sun and heat.

THIS APPLIES ESPECIALLY TO BOARDS WITH BLACK PAINT, CLEAR CARBON AND DARK WOOD SHELL

Excessive exposure to the sun and/ or heat can result in the following unavoidable and undesirable consequences, particularly to the hull and deck pad when out of the water, which can become :

  • Distorted in size and/or quality.
  • Unstuck from the board.
  • Significant fading of color.

Do not leave your board in the the bubble wrap that it ships in. Once you receive your board, immediately remove it from the bubble wrap. Bubble wrap can cause the board to heat up excessively.

 

These undesirable consequences are not covered under Warranty as they are due to a user or storage problem, and not related to the manufacturing or material quality of your product.


WARNING!!!

EXERCISE CAUTION WHEN SURFING.

ALWAYS WEAR A LEASH.

Paddle and surf in locations within your ability.

be careful to avoid contact with stones in water.

Do not run aground on beach.

MAINTAIN CONTROL OF YOUR BOARD IN BREAKING WAVES.

MANUFACTURER WARRANTY DOES NOT COVER ABUSE OR IMPACT DAMAGE.

 

THIS WARRANTY IS IN LIEU OF AND EXCLUDES ALL OTHER WARRANTIES OF QUALITY AND PERFORMANCE, WHETHER WRITTEN, ORAL, OR IMPLIED. ALL OTHER WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY DISCLAIMED. IN NO EVENT SHALL CRUISER SUP BE LIABLE FOR SPECIAL, INDIRECT, INCIDENTAL, CONSEQUENTIAL, STATUTORY OR EXEMPLARY DAM- AGES, WHETHER IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY.  Including, without limitation, loss to property other than this product, loss of use of said product, or other property or economic losses. Cruiser SUP shall not be liable for contribution or indemnification, whatever the cause.

CRUISER SUP WARRANTY PROCEDURE

All warranty claims should be referred to the original point of purchase of the product, and include a description of the problem, photos, serial number (located near fin box, where applicable), and proof of purchase including the date. Cruiser SUP will at its sole discretion decide whether the claim is acceptable and if accepted, whether the product will be repaired or replaced. Customer responsible for shipping cost of warranty replacement.

In the event your board needs to be replaced under warranty, if we do not have the exact same board you purchased in stock, we will offer you credit for what you paid towards the board of your choice.

Where we replace a board under warranty, the defective board is returned to us or taken out of service (cut into pieces) at our discretion, before we ship replacement board. Alternatively, customer pays refundable deposit on the replacement board we ship, and then we refund when defective board has shipped back to us or taken out of service.

If you have any questions or require further information about your product, warranty, please contact us via warranty@cruisersup.com

Please do not use Live Chat for warranty inquiries. Live Chat is for sales support. 

If you have a concern, please email with purchaser name, invoice number, details of problem and how it occurred, serial number of the board (located above fin box) and clear, medium sized pictures of problem area. Impact damage is not covered under warranty.

 

COVID 19 Service Update From Our President and Founder 
Our company and partners are not able to consistently deliver service to our legendary levels during COVID-19, the same as most successful e-commerce companies experience recently. We are doing the best we can, however, we are impacted by staffing related issues and peak season sales volumes. Social distancing and reduced staffing has impacted service related to product availability, Live Chat and email customer service (phone service is suspended while we work from our homes), warehouse shipping times and freight company delivery service. We ask our valued customers to be patient and understanding during these challenging and exceptional times.

Customer Service Exceptions During COVID-19
We are very short staffed and working from our homes during COVID-19. Phone service is suspended and Live Chat is available Monday to Friday, 9;30am to 4pm eastern. We ask your patience with Live Chat and email replies, as we do not use bots and you are being assisted by vastly experienced principals of the company. We will reply to emails and process orders as quickly as possible, however, not to our usual standards. We are not available by telephone at this time. Weekday orders will be processed and you will be emailed within 24 hours. Weekend orders are processed on Mondays.

Product Availability Update:
Stock is extremely limited at this time due to reduced factory output, peak season demand and industry wide shortage of quality paddle boards - especially our Cruiser SUP® premium quality rigid stand up paddle boards. We are not responsible for web site inaccuracies regarding product availability. Additionally, product availability may change after you place your order, due to processing times. Our premium quality paddle boards are a lifetime investment for many customers - well worth the short wait!

Shipping Exceptions During COVID-19:
Most in-stock orders leave our warehouse within 1 to 3 business days.

Shipping and delivery transit time frames will differ depending on shipping method and destination. Our staff are happy to advise of transit time and shipping options.

Please contact us via Live Chat (Monday to Friday 9;30am to 4pm eastern) or email support@cruisersup.com for transit time estimate to your zip code.
We will provide an estimate of shipping time from our warehouse to your zip. This is an estimate based on freight company guidelines and not guaranteed, especially due to transport freight carrier logistical/staffing challenges and peak summer volumes related to Covid-19.