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LEGENDARY QUALITY & PERSONAL SERVICE SINCE 1994

Residential Deliveries

Please note that we are not able to guarantee delivery date and time to a residence. Residential delivery requires appointment by the delivering carrier (YRC). 

Note that deliveries are Monday to Friday between 9am to 5pm (residential deliveries are by appointment with transport company). Pickup at YRC Freight local terminal may be available outside 9am to 5pm delivery hours - however, please confirm with Cruiser SUP staff before as terminal hours may vary

If you want to look at guaranteed options (these only apply to commercial address or terminal pick up) please advise us via email and we can give you the options and respective costs.

YRC Transport Standard service is not a guaranteed transit time service. Unless a guaranteed delivery day service was selected or agreed upon (noted on your invoice by our sales manager) at the time of ordering, our carrier will do their best to deliver on date estimated for your waybill number on www.yrc.com - but is not be guaranteed. Residential deliveries (requiring delivery appointment) can take 1 to 2 extra days after estimated date into local freight terminal. Guaranteed delivery day is not available for residential deliveries.

Residential Delivery of Stand Up Paddle Board delivered by transport truck in US Customer makes appointment with local Yellow Freight terminal for delivery during regular business hours when Yellow Freight are in area. Much like appliance or furniture delivery, this will be for a morning or afternoon window. For most freight items, delivery is "to the curb." The driver is not responsible for carrying the package into your home or office. Please arrange for help to move the board if needed, and please be sure someone is available to sign for the delivery during the scheduled time. Signature and inspection required, or shipment insurance does not apply.

For most board orders shipped by transport trailer, delivery is "to the curb" (where driveway meets roadway). The driver is not responsible for carrying the board package into your home/garage/storage area from the trailer. It is your responsibility to ensure that you, (or someone else) are able to assist the driver removing the board shipment from the delivery truck trailer. 

Please ensure you are at the delivery location for your delivery appointment. Redelivery fees may apply for missed delivery appointments.

Any additional shipping services requested by you such as inside delivery (where the driver has to carry the shipment to home/garage/storage location) or tailgate delivery (you do not assist in the unload the board from the trailer), will be billed to customer at the receiving address. These additional services (above and beyond curbside delivery) are additional expenses, that will be be invoiced by YRC to the receiver if additional services requested by the customer.

Please Note: Weather delays and other unforeseen circumstances may impact delivery time. 

 

COVID 19 Service Update From Our President and Founder:
Our company and partners are not able to consistently deliver service to our legendary levels during COVID-19, the same as most successful e-commerce companies experience recently. We are doing the best we can, however, we are impacted by staffing related issues and peak season sales volumes. Social distancing and reduced staffing has impacted service related to product availability, Live Chat and email customer service (phone service is suspended while we work from our homes), warehouse shipping times and freight company delivery service. We ask our valued customers to be patient and understanding during these challenging and exceptional times.

Customer Service Exceptions During COVID-19
We are very short staffed and working from our homes during COVID-19. Phone service is suspended and Live Chat is available Monday to Friday, 10am to 4pm eastern. We ask your patience with Live Chat and email replies, as we do not use bots and you are being assisted by vastly experienced principals of the company. We will reply to emails and process orders as quickly as possible, however, not to our usual standards. We are not available by telephone at this time. Weekday orders will be processed and you will be emailed within 24 hours. Weekend orders are processed on Mondays.

Product Availability Update:
Stock is extremely limited at this time due to reduced factory output, peak season demand and industry wide shortage of quality paddle boards - especially our Cruiser SUP® premium quality rigid stand up paddle boards. We are not responsible for web site inaccuracies regarding product availability. Product availability dates are are based on estimated ETA into our warehouse by our freight forwarders, however, potential delays by freight forwarders are beyond our control during COVID-19. Additionally, product availability may change after you place your order, due to processing times. Our premium quality paddle boards are a lifetime investment for many customers - well worth the short wait!

Shipping Exceptions During COVID-19:
Most in-stock orders leave our warehouse within 1 to 3 business days.

Shipping and delivery time frames will differ depending on shipping method and destination. Our staff are happy to advise of transit time and shipping options.

Please contact us via Live Chat (Monday to Friday 9;30am to 4pm eastern) or email support@cruisersup.com for transit time estimate to your zip code.

We will provide an estimate of shipping time from our warehouse to your zip. This is an estimate based on freight company guidelines and not guaranteed, especially due to transport freight carrier logistical/staffing challenges and peak summer volumes related to Covid-19.